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Tech Desk Information and Link

Tech-Desk information for Parents and Guardians

 

Tech Desk Team Members:

Ms. Sirea Morris, Ms. Shrerrell Blankenship-Brown, Ms.Theresa Hilyer,

Ms. Andrea Steed, Mr. Reginald Pitts-(IT-Tech) 

 

If your child is experiencing problems with their device, here is the information you will need to use in order to get your issue resolved.

 

  • Please fill out a repair form online using the link provided. 

Chromebook repair form

  • Please provide all information in the form. We will follow up with you by the end of the day. If your issue cannot be resolved remotely and requires a technician, you may drop off devices for repair in the front office between 7:00-8:15 a.m.and 2:00-3:00 p.m.
  • You may use your phone to join the Google Meet. A phone number should be included in the Google invitation from your child’s teacher. 
  • Devices are in limited supply. Hybrid students must bring the device issued to them each day.
  • Students are allowed loaner devices to use here at school while their devices are being repaired. The device remains at school.
  • If a student reports to school without a device he/she may check out a loaner to use during the day. The device remains at school. They are only allowed to use this service two times.
  • Five and Hybrid students having issues at home should complete the device repair form online. If you have not been contacted within 24 hours please call the NRES-AM Tech Desk at 803-476-4366.